How do I return an item?
30 Day Return Policy
Your complete satisfaction is our priority. That's why we offer a 30-day customer satisfaction guarantee. If you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a refund. Please note that parts, cables and custom-made items are not eligible for return. Due to FDA regulations some products cannot be returned due to the restrictions caused by COVID-19.
The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.
You will be required to pay all shipping costs, plus a restocking fee, unless:
Customers are responsible for a 15-25% restocking fee (depending on the specific product), as well as all shipping charges. You must call Medical Device Depot to get a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer - we will provide you with specific instructions for returning the product.
Medical Device Depot works closely with manufacturers to reduce or eliminate restocking fees to the greatest extent possible. Please call customer service at 877-646-3300 for pre-approval and to get a return authorization number. Refunds will be credited once we have received and inspected the returned product (pre-approved returns only).
Please email us with any questions at email@example.com.
If you cancel an order after your credit card has been charged, there is a 10% cancellation fee, due to transaction costs.
We require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number.
Please call the Medical Device Depot's Customer Service Department at 877-646-3300 to obtain an RA number.
When you call for an RA number, we will require the following information:
Here are general instructions for returning items. The customer service representative will provide any additional instructions, if warranted.
Medical Device Depot, Inc.
Attn: Returns/RA# _______________
3230 Bethany Lane, Suite 8
Ellicott City, MD 21042
Customers are required to pay freight charges on all products returned to Medical Device Depot; Collect shipments will be refused.
Please contact us if you have any questions regarding this policy.