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How do I return an item?

Return/Refund Policy

30 Day Return Policy

Your complete satisfaction is our priority. That’s why we offer a 30-day customer satisfaction guarantee. If for any reason you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a full refund.

The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.

You will be required to pay all shipping costs, plus a restocking fee, unless:

  • You received the wrong product
  • The product you received was damaged (e.g. during shipping)

Restocking Fees

Customers are responsible for a 15-20% restocking fee (depending on the specific product), as well as all shipping charges. You must call Medical Device Depot to get a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer—we will provide you with specific instructions for returning the product.

Medical Device Depot works closely with manufacturers to reduce or eliminate restocking fees to the greatest extent possible. Please call customer service at 877-646-3300 for pre-approval and to get a return authorization number. Refunds will be credited once we have received and inspected the returned product (pre-approved returns only).

Please email us with any questions at customerservice@medicaldevicedepot.com.

Return Instructions

We require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number.

Please call the Medical Device Depot’s Customer Service Department at 877-646-3300 to obtain an RA number.

When you call for an RA number, we will require the following information:

  • The original purchase order number
  • The date of purchase
  • The date the product was received
  • The number of parts to be returned
  • The action desired (return or exchange)
  • The reason for the return/exchange
  • The contact person’s name, telephone number (and fax number, if available)

Here are general instructions for returning items. The customer service representative will provide any additional instructions, if warranted.

  • Pack the item in its original packaging, if available, or another package that is suitable for shipment.
  • Improperly packaged return items may not be eligible for warranty claims.
  • Indicate the return authorization (RA) number on the exterior of the package.
  • Enclose all pertinent documents, including original user guides and other documents.
  • Ship the package to:

Medical Device Depot, Inc.
Attn: Returns/RA# _______________
3230 Bethany Lane, Suite 8
Ellicott City, MD 21042

Customers are required to pay freight charges on all products returned to Medical Device Depot; Collect shipments will be refused.

Please note that custom-made items are not eligible for return, and some products cannot be returned after use, due to FDA regulations. Please contact us if you have any questions regarding this policy.
 
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