30 Day Return Policy
We want you to be completely satisfied with your purchases and offer a
30 day customer satisfaction guarantee. If for any reason you are not
satisfied with the product, we accept returns, within 30 days of purchase, under the following
- Product is unused, clean and not damaged (unless damaged during delivery) Must have original packaging and materials.
- Unless the product shipped was different then the one ordered, or
you received a damaged order, you will be responsible for paying all
shipping costs and a restocking fee.
If you decide that you need to return or exchange a product, you must
call to have a Return Authorization Number assigned to the case. The
customer will be responsible for a 15-20% restocking fee, depending on the product, plus all shipping
charges. All medical products must be returned to the manufacturer. We will work with the manufacturer to greatly reduce or eliminate restocking fees. Please
call customer service at 877-646-3300 to get an RA#. For approved
returns, refunds are credited after receipt and inspection of the product.
If you have any further questions, please email us at firstname.lastname@example.orgReturn Instructions
- All returns require a Return
Authorization number whether the return reason is for warranty or
non-warranty repair, damage or any other type.
Returns without an RA number will be refused.
must call the Medical Device Depot Customer Service Department at 877-646-3300 to obtain an RA number.
- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name and telephone and FAX numbers
unit in a suitable container for shipment, preferably the original
packaging if available.
Improper packaging may void warranty claim.
- Mark label with Medical Device Depot's Return Authorization Number.
- Enclose all pertinent documents.
- Freight charges on all products returned to Medical Device Depot shall be paid by the customer. Collect shipments will be refused.
Medical Device Depot, Inc.
Attn: Returns/RA# _______________
3230 Bethany Lane, Suite 8
Ellicott City, MD 21042
Please note - custom-made items may not be returned. Please contact us if you have any questions regarding this policy.